How do you choose a company to help clean your flat or house?

You have decided to invite professional cleaners to your flat because you value your free time and understand the benefits of professional cleaning. The only thing left to do is to make the right choice to get the best quality and reasonable prices. In this article, an employee of Magical Cleaning, a company based in Kilkenny, will tell you what customers are more likely to look for when deciding to invite Magical Cleaning into their home.

As you can see, there are no domestic cleaning companies that promise to do a poor quality cleaning job. Any cleaning company that is located in Kilkenny promises perfect service and favourable prices. However, not all companies have professional skills in reality and can guarantee a high level of customer service. Hardworking and polite workers may turn out to be ordinary people who do not have professional skills and experience. Therefore, you will have wasted your money.

How do you choose the right company to clean your flat or house?

When choosing a professional company to clean flats and houses, pay attention to the following aspects:

A company's image is very important. Try to get feedback from other customers about the company you have chosen to clean your home. Evaluate the location, appearance and equipment of the company's office, if any. Sometimes, the company may not provide its actual office address. Such companies do not negotiate with customers in the office, and in this case you need to explore the company's social media where there may be reviews about the quality of its customer service.

Professionalism and experience of the company's employees

For most cleaning services, competence, courtesy and communication skills of employees are extremely important, as well as speed of work. Magical Cleaning invites employees with at least 5 years experience, but we also have employees who have come with 1-3 years experience and have been trained in-house. They have actively participated with our technicians in cleanings throughout the Kilkenny area and have gained valuable experience. One important aspect is socialisation or the ability to interact politely with customers. At Magical Cleaning, we train our employees on how to properly socialise with all customers. Everyone is different, so our company has developed customer interaction scenarios to reduce stress and get the best results.

The reputation of the employees of this company

If a company can provide this information, you are on the right track. Magical Cleaning has a friendly working environment, which is why we are proud that most of our cleaners have been with us for over 3 years. During this time, we study how they work and survey our customers to get feedback on the quality of cleaning services provided by a particular member of our staff. You can study reviews about the company and its employees to get an idea of how safe it is to invite cleaners into your home.

Availability of professional cleaning equipment

Professional equipment is always different from the usual equipment for self-cleaning. When you clean your flat you use a minimal set of equipment: a broom, a hoover, a mop with a cloth. Therefore, this cleaning scenario is more commonly referred to as "cosmetic cleaning". You give the appearance of cleanliness, but most of the dirt is still in your flat. Magical Cleaning has a wide range of specialised equipment that can penetrate even those hard-to-reach places. Gently but effectively clean any furniture or any surface removing visible and invisible dangerous contaminants. You will be surprised, but professional cleaning of premises is a science and to ensure the best result real professionals use a large number of tools and applying them individually for each case. We value our client's time, so our professional equipment allows us to clean faster. In addition, our equipment helps to control the quality of cleaning and monitor the quality of service to our customers, because our employees must be the best.

Use of quality cleaning, detergent and treatment chemicals

When we ask our customers: what are the best cleaning products? They answer us: from well-known brands. This is a major misconception and here's why. Most of the detergents that line the shelves in supermarkets and hardware shops are all-purpose products. They help to achieve a very average result and their main problem is that they do not care about the durability of your furniture. Nor can they guarantee a complete cleaning of carpets and anything else you have in your flat. In fact, many of them contain aggressive substances and are not safe for your health. This applies to their composition and of course powerful fragrances that are designed to create the appearance of nature and cleanliness. But when we talk about real professional products, you most likely have never heard of these brands. What's the secret? Professional detergents are created for experienced cleaners and are substances that are mixed just before cleaning your home and are active solutions. They are active for a limited amount of time, the professional cleaner calculates the amount of cleaning effort that may be required. Once the cleaning is finished, these solutions break down into completely safe substances such as water and oxygen. Why don't professional cleaners smell like "lemon" or "peach" or something nice? Because the main smell of cleanliness is the complete absence of any odour. Most household products from well-known brands cause allergies and are unsafe. That is why clients of Magical Cleaning choose to clean only with professional products for cleaning flats and houses.

Quality isn't always cheap, but the price can be reasonable too

Quite often the price of a cleaning service can make all the difference. You can research prices and compare them to your personal budget before making a choice, but in our experience the price most likely cannot reflect the quality of the service. You may think that the highest price is a premium service and still get the usual level of cleaning quality. You can choose the cheapest price and it will be comparable in quality to what is offered for more money. So how to choose the right one if you are looking at prices. We advise you to pay attention to important details. This focus on long-term co-operation and a flexible price table, the possibility to get discounts in the case of a permanent order of the service and of course the presence of various promotional offers. Magical Cleaning is recommended to friends and colleagues because we always have an individual offer for each client. The prices on the website are given to inform you about the price level of a particular service. When you invite Magical Cleaning to clean your flat or house, you will receive special offers specifically for you.

How important are certificates and licences?

We cannot say that the various certificates and licences are not important. It is important to distinguish what we are talking about. There is no certificate "This company is the best in Kilkenny", or "Best Cleaner 2024 in Kilkenny". No one provides a licence to clean the premises. Then what is there to look at? The company can provide certificates of proficiency tests for its employees. At Magical Cleaning, employees with up to three years' experience in cleaning are always on refresher courses with our trainers. We can also provide safety certificates for our equipment and cleaning products. The requirements for professional detergents are much higher than those of the big well-known brands. As you can understand large manufacturers put pressure on the organisations that certify detergents, use monetary incentives. Producers of professional detergents occupy a narrow niche where they are appreciated not for beautiful promises on the label or in TV adverts, but for concrete results. They are certified on general terms. Also, if required, Magical Cleaning can provide documents that confirm the legal status of all its employees.

What else is important in choosing the right cleaning company?

Cleaning standards should include quality cleaning of all surfaces, adherence to sanitation standards and use of environmentally friendly products. Safety equipment includes the use of personal protective equipment (gloves, masks, goggles) and compliance with fire safety regulations. The use of professional equipment and detergents requires special skills and experience. This applies to the safety of both employees and customers of Magical Cleaning, based in Kilkenny. If you are still in doubt about which company to choose for cleaning, book a trial cleaning with Magical Cleaning and if you are not satisfied and tell us exactly what was done wrong we will refund your money. According to our internal statistics every 8 out of 10 customers become our regular customers. This is a good statistic, but we are working on the fact that customers who need one-time cleaning came back to us again. The most popular and profitable service is regular cleaning and deep standart cleaning. You can use our advice to choose the best cleaning company in Kilkenny.